Terms of Service

Welcome to Kordelva.

These Terms of Service govern your access to and use of https://kordelva.com/, including the purchase of products offered through our online store.

Kordelva is owned and operated by Shaanxi Jiyong Qianfeng Trading Co., Ltd.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on our website, subject to applicable consumer protection laws.

Please review these terms before making a purchase.

1. General Conditions

By using our website, you agree to provide accurate and complete information when placing orders or contacting customer support.

You agree not to use our website for unlawful, fraudulent, misleading, or unauthorized purposes.

You must not interfere with the normal operation or security of our website or attempt to gain unauthorized access to any part of our services.

We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, misuse, or violations of applicable laws.

Nothing in these terms limits any mandatory rights available to consumers under applicable law.

2. Products and Product Information

Kordelva offers practical home mats, including bathroom mats, shower mats, entryway mats, and indoor floor mats.

Our main product collections include:

• Bathroom & Shower Mats.

• Entryway & Indoor Mats.

We aim to provide accurate product descriptions, images, specifications, prices, and availability information.

Product colors, textures, and appearance may vary slightly due to screen settings, lighting conditions, and reasonable manufacturing variations.

Customers should review individual product pages for information about:

• Product dimensions and available sizes.

• Materials and surface textures.

• Backing materials and construction.

• Recommended placement and intended use.

• Cleaning and maintenance instructions.

• Available colors, patterns, and variations.

Product features and specifications may differ between models.

If a product does not match its stated description or specifications, customers may contact our support team for assistance under our Return & Refund Policy.

3. Product Use and Floor Compatibility

Kordelva mats are designed for different household environments and intended applications.

Customers should select and use products according to the relevant product descriptions, instructions, and recommended placement conditions.

For products described as non-slip or slip-resistant, actual performance may vary depending on several factors, including:

• Flooring material and surface texture.

• Moisture, water, or other substances on the floor.

• Product backing material and construction.

• Correct placement and positioning.

• Product condition, cleanliness, and maintenance.

• The intended usage environment.

No mat can guarantee the prevention of every slip, trip, or fall.

Customers should ensure that mats are placed on suitable surfaces and used according to the applicable instructions.

Mats should not be placed over uneven surfaces, unsuitable flooring, or other conditions that may interfere with their intended performance.

Customers should regularly check mat placement and condition, particularly in areas where water or moisture may be present.

Products should not be used in ways that exceed their stated limitations or intended applications.

Nothing in this section excludes or limits rights relating to defective, unsafe, or materially misdescribed products where such rights are protected by applicable law.

4. Product Care and Maintenance

Different mats may require different cleaning and maintenance methods depending on their materials and construction.

Customers should follow the care instructions provided on the relevant product page or product packaging.

Depending on the product, care recommendations may include appropriate cleaning methods, drying conditions, and restrictions on certain cleaning products or temperatures.

Customers should avoid cleaning or maintaining products in ways that are inconsistent with the stated instructions.

Before placing a cleaned mat back into use, customers should ensure that the mat and supporting floor surface are in an appropriate condition for the intended application.

If you have questions about product care or recommended usage, please contact our customer support team.

5. Pricing and Payment

Product prices are displayed on our website in the currency indicated during shopping or checkout.

We may update product prices, availability, and promotional information when necessary.

Such changes will not alter the agreed price of an order already accepted, except where permitted by applicable law.

Applicable shipping charges and any taxes collected by our store will be presented during checkout.

Customers are responsible for reviewing their order details and the total amount before completing payment.

Payments must be made using one of the payment methods available at checkout.

Transactions may be processed by third-party payment service providers, whose applicable terms and privacy practices may also apply.

We do not guarantee that every payment method will be available for every customer or transaction.

6. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email containing your purchase details.

An order confirmation acknowledges that we have received your order and does not necessarily mean that the order has been accepted for fulfillment.

Customers are responsible for ensuring that the information provided during checkout is complete and accurate.

This includes:

• Customer name.

• Email address.

• Contact telephone number, where required.

• Shipping address.

• Selected products, sizes, colors, and quantities.

We may contact customers to verify order details where reasonably necessary.

We may cancel or decline an order if a product is unavailable, payment cannot be completed, an order contains a material pricing error, or there is a reasonable concern involving fraud or unlawful activity.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

7. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Estimated processing and delivery periods are provided for general guidance and may vary depending on shipping destinations, carrier operations, customs procedures, and circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

If an address is incomplete or incorrect, delivery may be delayed or require additional arrangements.

Where additional charges arise from customer-provided information, any proposed charges will be communicated where applicable.

If a shipment is delayed, lost, or cannot be delivered, customers should contact our customer support team for assistance.

We will review the available shipping information and work with the relevant delivery provider where necessary.

For further details about processing times, delivery estimates, shipping charges, and tracking information, please review our Shipping Policy.

Nothing in this section limits applicable consumer rights concerning delivery and order fulfillment.

8. Returns, Refunds, and Cancellations

Eligible returns and refunds are handled according to our Return & Refund Policy.

Customers may request a return within 30 days of delivery, subject to the conditions stated in that policy and applicable consumer protection rights.

For returns requested for personal reasons, the customer is generally responsible for return shipping costs.

For confirmed damaged, defective, incorrectly supplied, or materially misdescribed products, Kordelva will address reasonable return shipping costs in accordance with our Return & Refund Policy and applicable law.

Approved refunds are generally processed to the original payment method within 5–10 business days.

Customers should contact service@kordelva.com before sending any products for return.

Cancellation requests should be submitted as soon as possible.

Whether an order can be canceled depends on its processing and shipping status.

For complete information, please review our Return & Refund Policy.

9. Product Availability

We aim to display accurate product availability information on our website.

However, availability may change due to order activity, inventory adjustments, or other operational circumstances.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution.

Where the order cannot be fulfilled and payment has already been collected, an applicable refund will be arranged.

We may update product selections or discontinue items when necessary.

10. Website Content and Intellectual Property

The Kordelva brand name, original website text, graphics, designs, photographs, logos, and other protected materials may be subject to applicable intellectual property laws.

Customers may use our website for personal shopping and other lawful purposes.

Unauthorized reproduction, distribution, modification, or commercial exploitation of protected website materials is prohibited unless appropriately authorized or permitted by applicable law.

Any third-party trademarks, product identifiers, or other intellectual property referenced on our website remain the property of their respective owners.

11. Website Availability and Information Accuracy

We aim to maintain a functional website and provide accurate, understandable information about our products and services.

However, certain website functions may occasionally be unavailable due to maintenance, technical difficulties, network disruptions, or circumstances outside our reasonable control.

We may correct errors, update information, and modify website features when reasonably necessary.

If an error affects an order, we will handle the matter in accordance with applicable consumer rights and relevant store policies.

We are not responsible for website interruptions or inaccuracies to the extent permitted by applicable law.

Nothing in these Terms of Service excludes or limits rights or remedies that cannot legally be excluded or limited.

12. Limitation of Liability

To the extent permitted by applicable law, Kordelva and its operating company will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Customers are responsible for using products according to their intended purposes and applicable instructions.

However, nothing in these terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Personal injury caused by negligence where liability cannot lawfully be excluded.

• Defective or unsafe products where liability cannot legally be excluded.

• Breaches of mandatory consumer protection requirements.

• Any other liability that cannot lawfully be excluded or limited.

Customers retain all mandatory rights and remedies available under applicable consumer protection laws.

13. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains the categories of personal information we may collect, how that information may be used or shared, and how customers can submit privacy-related requests.

We encourage customers to review the Privacy Policy to understand how personal information is handled in connection with browsing, ordering, payments, and customer support.

14. Third-Party Services and Links

Our website may use third-party services for payment processing, website operations, order fulfillment, shipping, security, and other functions necessary to operate our online store.

We may also provide links to independent third-party websites for informational or functional purposes.

Independent third-party websites and services may operate under their own terms and privacy policies.

We are not responsible for independent third-party content or services beyond our applicable legal obligations.

15. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes in our business operations, products, website functions, or applicable legal requirements.

Updated terms will be made available on our website.

Changes will not override mandatory consumer rights or retroactively alter accepted orders where prohibited by applicable law.

Customers are encouraged to review the current Terms of Service when using our website.

16. Applicable Law

These Terms of Service are subject to applicable laws and regulations.

Nothing in these terms affects mandatory consumer rights or legal protections that apply regardless of these contractual provisions.

If any provision of these Terms of Service is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

17. Contact Information

If you have questions about these Terms of Service, our products, orders, shipping, returns, or product usage, please contact our customer support team using the information below.

BRAND: Kordelva

LEGAL COMPANY NAME: Shaanxi Jiyong Qianfeng Trading Co., Ltd.

OWNER / REPRESENTATIVE: Wang Zheng

CUSTOMER SUPPORT EMAIL: service@kordelva.com

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://kordelva.com/

BUSINESS ADDRESS: Room 10302-B1-B1199, Zone E, Airport International Business Center, Airport New City, Xixian New Area, Shaanxi Province, China

Customer Support Phone: +86 199 4827 6135