Return & Refund Policy

At Kordelva, we want customers to have a clear understanding of our return and refund process.

If you are not satisfied with your purchase or experience an issue with your order, please review the policy below for information about return eligibility, refund processing, and customer support.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must include its original packaging and any accessories supplied with the product.

• The item must not have been altered or damaged through improper use.

• Proof of purchase, such as an order number or order confirmation, must be provided.

Please contact our customer support team before returning any product.

Returns sent without prior authorization may not be accepted, subject to applicable consumer rights.

These conditions do not restrict mandatory rights relating to defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To request a return, please contact us at service@kordelva.com within the applicable return period.

Please provide the following information:

• Your order number.

• The name of the product you wish to return.

• The reason for your return request.

• Relevant photographs if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide further instructions.

If your return is authorized, we will provide the appropriate return instructions and destination information.

Please do not send products to our registered business address unless our customer support team specifically instructs you to do so.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

Provide your order number, a description of the issue, and clear photographs where applicable.

Examples of issues may include:

• A mat that arrives damaged.

• A product with a manufacturing defect.

• An incorrect mat style, color, or variation.

• Missing components where applicable.

• A product that is materially different from its description.

After reviewing the information, we will work with you to arrange an appropriate resolution, which may include a replacement, return, or refund.

For confirmed damaged, defective, or incorrectly supplied products, Kordelva will cover reasonable return shipping costs where a return is required.

Nothing in this policy limits your rights under applicable consumer protection laws.

4. Returns for Personal Reasons

If you wish to return a product because you changed your mind, ordered the wrong item, selected an unsuitable variation, or no longer need the product, you may submit an eligible return request within 30 days of delivery.

For returns requested for personal reasons:

• The customer is responsible for return shipping costs.

• The product must satisfy the applicable return eligibility requirements.

• The product should be returned according to the instructions provided by our customer support team.

• Refunds will be reviewed after the returned product has been received and inspected.

We recommend using a trackable shipping service and retaining your shipping confirmation until your return has been completed.

5. Product Selection and Usage

Kordelva offers bathroom mats, shower mats, entryway mats, and indoor floor mats with different materials, dimensions, textures, backing designs, and recommended applications.

Customers should review individual product descriptions and specifications before placing an order.

When choosing a mat, please consider:

• Product dimensions and the available floor space.

• Material composition and surface texture.

• Intended placement and recommended usage.

• Compatibility with the intended flooring surface.

• Cleaning and care requirements.

For products described as non-slip or slip-resistant, actual performance may vary depending on flooring conditions, moisture, surface compatibility, product placement, and maintenance.

If a customer selects a product that is unsuitable for their intended use despite accurate product information, an eligible return may be requested under the conditions for personal-reason returns.

If a product does not meet the specifications or features expressly described on its product page, please contact our customer support team so we can review the issue and arrange an appropriate resolution.

6. Non-Returnable Items

The following items may not qualify for a personal-reason return, except where required by applicable law:

• Products that have been used, washed, altered, or damaged by the customer.

• Products with stains, odors, or other signs of use that make them unsuitable for resale.

• Products missing essential components or accessories for reasons unrelated to our fulfillment.

• Products that do not meet the stated return eligibility requirements.

• Items returned without prior authorization.

These limitations do not override applicable rights relating to defective, materially misdescribed, or incorrectly supplied products.

7. Return Inspection

After an authorized return reaches the designated return destination, the returned product will be reviewed to determine whether it meets the applicable return conditions.

We may assess the product's condition, completeness, and the reason for return.

If additional information is needed, our customer support team may contact you.

We will notify you of the outcome of the review and whether a refund has been approved.

8. Refund Processing

Once an eligible return has been received, inspected, and approved, we will arrange the applicable refund.

Approved refunds will generally be processed to the original payment method within 5–10 business days.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

If your refund has been approved but you have not received it after the expected processing period, please contact our customer support team for assistance.

9. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Returns for Personal Reasons

Customers are responsible for the applicable return shipping costs when returning eligible products because of a change of mind, incorrect selection, or other personal reasons.

Damaged, Defective, or Incorrect Products

If a return is required because of a confirmed product defect, damage upon delivery, incorrect fulfillment, or a materially misdescribed product, Kordelva will cover reasonable return shipping costs.

Please contact us before arranging return shipping so we can provide the appropriate instructions.

10. Original Shipping Charges

Original shipping charges are generally non-refundable for returns requested for personal reasons.

If a return is required because of a confirmed damaged, defective, incorrectly supplied, or materially misdescribed product, we will address applicable shipping costs as part of the resolution, subject to applicable consumer rights.

11. Order Cancellations

If you would like to cancel an order, please contact service@kordelva.com as soon as possible.

We will review your cancellation request based on the order's processing and shipping status.

Orders that have not yet been dispatched may be eligible for cancellation.

If an order has already been shipped, the applicable return process may need to be followed.

If an order is canceled before dispatch and payment has already been collected, an appropriate refund will be issued to the original payment method.

12. Exchanges

If you would like to exchange a mat for another style, color, size, or variation, please contact our customer support team.

Exchange options depend on product availability and the circumstances of your request.

Where a direct exchange is unavailable, we may recommend returning an eligible product and placing a new order.

Any applicable price differences or shipping charges will be communicated before proceeding.

For damaged, defective, or incorrect products, an appropriate resolution will be provided in accordance with this policy and applicable consumer protection requirements.

13. Lost or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact our customer support team.

Provide your order number and any available tracking information.

We will review the available shipment details and, where necessary, coordinate with the relevant shipping provider to investigate the issue.

If a confirmed delivery failure requires a refund or replacement, we will work with you to arrange an appropriate resolution in accordance with applicable law.

For additional information about estimated delivery periods and shipping arrangements, please review our Shipping Policy.

14. Customer Support

For questions about returns, refunds, cancellations, exchanges, product issues, or order assistance, please contact us using the information below.

BRAND: Kordelva

LEGAL COMPANY NAME: Shaanxi Jiyong Qianfeng Trading Co., Ltd.

OWNER / REPRESENTATIVE: Wang Zheng

CUSTOMER SUPPORT EMAIL: service@kordelva.com

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://kordelva.com/

BUSINESS ADDRESS: Room 10302-B1-B1199, Zone E, Airport International Business Center, Airport New City, Xixian New Area, Shaanxi Province, China

Customer Support Phone: +86 199 4827 6135