Legal notice

Legal Notice

1. Website Operator

This website, https://kordelva.com/, is owned and operated by Shaanxi Jiyong Qianfeng Trading Co., Ltd.

Kordelva is an online retail store offering practical bathroom mats, shower mats, entryway mats, and indoor floor mats for everyday household use.

The following information identifies the business responsible for operating this website.

BRAND: Kordelva

LEGAL COMPANY NAME: Shaanxi Jiyong Qianfeng Trading Co., Ltd.

OWNER / REPRESENTATIVE: Wang Zheng

CUSTOMER SUPPORT EMAIL: service@kordelva.com

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://kordelva.com/

BUSINESS ADDRESS: Room 10302-B1-B1199, Zone E, Airport International Business Center, Airport New City, Xixian New Area, Shaanxi Province, China

Customer Support Phone: +86 199 4827 6135

2. Website Information

We aim to provide accurate, clear, and understandable information about the products and services offered through Kordelva.

Product descriptions, images, specifications, prices, and availability information may be updated when necessary.

While we take reasonable care to maintain accurate website content, occasional errors or omissions may occur.

Customers are encouraged to review individual product pages, including available specifications and usage information, before placing an order.

If you notice an error or require clarification about a product, please contact our customer support team.

3. Product Information and Intended Use

Kordelva offers different types of household mats, including bathroom and shower mats, entryway mats, and indoor floor mats.

Individual products may differ in materials, dimensions, surface textures, backing structures, colors, and recommended applications.

Customers should carefully review the information provided on each product page to determine whether an item is suitable for its intended purpose.

Products should be used according to their stated specifications, care requirements, and any applicable instructions.

Actual product appearance may vary slightly due to screen settings, lighting conditions, and reasonable manufacturing variations.

If a product is defective, materially misdescribed, or different from the item ordered, customers may contact us for assistance.

Nothing in this section limits mandatory consumer rights.

4. Non-Slip Properties and Floor Compatibility

Some products offered by Kordelva may be described as non-slip or slip-resistant based on their design, materials, or backing construction.

Actual performance may vary depending on flooring materials, surface conditions, moisture, product placement, and maintenance.

Customers should consider the following when selecting and using a mat:

Whether the product is suitable for the intended flooring surface.
Whether the mat is positioned correctly.
Whether the floor and mat are maintained in appropriate condition.
Whether water, moisture, dust, or other substances may affect placement stability.
Whether the product is being used according to its intended purpose.

No mat can guarantee the prevention of every slip, trip, or fall.

Customers should inspect mats regularly and follow the relevant care and usage instructions.

If a product does not meet its expressly stated specifications or is defective, customers may contact our support team for an appropriate resolution.

These statements do not exclude or limit liability or consumer protections that cannot lawfully be excluded.

5. Product Care and Maintenance

Different mats may require different cleaning and maintenance methods depending on their materials and construction.

Customers should follow the care instructions provided with each product or on the relevant product page.

Improper washing, unsuitable cleaning products, excessive heat, or use outside the intended environment may affect the product's appearance or performance.

Before placing a cleaned mat back into use, customers should ensure that the mat and supporting surface are in suitable condition.

For questions about product care, maintenance, or recommended use, please contact our customer support team.

6. Pricing and Orders

Product prices are displayed on our website and may be updated when necessary.

Applicable shipping charges and any taxes collected by our store will be presented during checkout.

Customers should review their selected products, quantities, delivery information, and order total before completing payment.

Orders are subject to product availability, payment authorization, and the conditions described in our Terms of Service.

If an accepted order cannot be fulfilled, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.

7. Intellectual Property

The Kordelva brand name, original website content, product descriptions, graphics, designs, logos, and other protected materials may be subject to applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use of protected materials is prohibited unless permitted by applicable law or authorized by the relevant rights holder.

Any third-party trademarks, product identifiers, or intellectual property referenced on this website remain the property of their respective owners.

Nothing on this website grants permission to use protected intellectual property without appropriate authorization.

8. Third-Party Services

Our website may use third-party services to support online retail operations, payment processing, shipping, website security, and other necessary functions.

These service providers may operate under their own applicable terms and privacy policies.

Where our website includes links to independent third-party websites, those links are provided for informational or functional purposes.

We are not responsible for independent third-party content or services beyond our applicable legal obligations.

9. Privacy and Personal Information

Personal information collected through Kordelva is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how customer information may be collected, used, shared, stored, and protected in connection with website visits, orders, payments, and customer support.

Customers may review our Privacy Policy for further details about personal information and applicable privacy rights.

For privacy-related questions or requests, please contact service@kordelva.com.

10. Shipping, Returns, and Refunds

Information about order processing, shipping charges, estimated delivery times, and shipment tracking is available in our Shipping Policy.

Eligible returns, refunds, and order cancellations are handled in accordance with our Return & Refund Policy.

Kordelva accepts eligible return requests within 30 days of delivery, subject to the conditions stated in that policy and applicable consumer protection rights.

Approved refunds are generally processed to the original payment method within 5–10 business days.

Customers should review the relevant store policies before placing an order.

These policies do not override mandatory consumer protection rights.

11. Website Availability

We aim to maintain a functional and accessible online shopping experience.

However, certain website features may occasionally be unavailable due to maintenance, technical issues, network interruptions, or circumstances outside our reasonable control.

We may update website features, correct errors, or modify available information when reasonably necessary.

Any limitations concerning website availability remain subject to applicable law and mandatory consumer protections.

12. Limitation of Liability

We aim to provide accurate product information, maintain a functional website, and support customers with order-related concerns.

To the extent permitted by applicable law, Kordelva and its operating company are not responsible for indirect or consequential losses arising from circumstances outside their reasonable control where such liability may lawfully be excluded.

Customers should use products according to their intended purposes and applicable instructions.

Nothing in this Legal Notice excludes or limits liability for:

Fraud or fraudulent misrepresentation.
Personal injury caused by negligence where liability cannot lawfully be excluded.
Defective or unsafe products where applicable liability cannot legally be excluded.
Breaches of mandatory consumer protection requirements.
Any other liability that cannot lawfully be excluded or limited.

Customers retain all mandatory rights and remedies available under applicable consumer protection laws.

13. Changes to This Legal Notice

We may update this Legal Notice when reasonably necessary to reflect changes in our website operations, business information, products, or applicable legal requirements.

The current version will be made available on our website.

Any changes remain subject to applicable consumer protection requirements and other mandatory legal obligations.

14. Contact Information

If you have questions about this Legal Notice, our website, product information, or your order, please contact us using the following details.