Shipping Policy

At Kordelva, we aim to provide clear and reliable information about order processing, shipping charges, and estimated delivery times.

This Shipping Policy explains how orders placed through https://kordelva.com/ are processed, shipped, and delivered.

Please review the information below before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days exclude weekends and applicable holidays.

Order processing may include:

• Payment and order verification.

• Confirmation of product availability.

• Preparation and packaging of purchased items.

• Arrangement of shipment with the relevant delivery provider.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Processing may take longer during periods of increased order volume or when additional order verification is required.

If a significant processing delay occurs, we will make reasonable efforts to inform affected customers.

2. Estimated Shipping Time

After an order has been processed and dispatched, the estimated shipping time is generally 7–15 business days.

This estimate refers to the shipping period after dispatch and does not include the initial order processing time.

Actual delivery times may vary depending on:

• The delivery destination.

• Shipping carrier operations.

• Local transportation conditions.

• Customs clearance procedures, where applicable.

• Weather conditions and public holidays.

• Other circumstances outside our reasonable control.

Delivery estimates are provided for general guidance and are not guaranteed arrival dates.

3. Shipping Rates

Kordelva offers the following standard shipping rates for eligible orders:

Order Value	Shipping Cost
Below $39.99	$12.99
$39.99 and above	Free Shipping

Shipping eligibility is calculated using the applicable merchandise subtotal after discounts and before shipping charges and taxes.

The shipping charges applicable to your order will be displayed during checkout.

Please review the final shipping cost and order total before completing payment.

Free shipping applies only to destinations and shipping services eligible under the shipping options available at checkout.

4. Shipping Destinations

Kordelva ships to destinations supported by the shipping services available through our online store.

Available delivery options may vary depending on the customer's location, shipping provider, and the products ordered.

Customers can enter their shipping address during checkout to view the available shipping methods and applicable charges.

If delivery is unavailable for a particular address or destination, the relevant shipping option may not be offered during checkout.

5. Order Confirmation

After successfully placing an order, customers will generally receive an order confirmation email containing their purchase details.

The confirmation may include:

• Order number.

• Purchased products and quantities.

• Order total.

• Shipping information.

• Selected payment and delivery details, where applicable.

Please review your order confirmation carefully.

If you notice an error in your shipping information or order details, contact our customer support team as soon as possible.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, you will generally receive a shipping confirmation email.

Where tracking is available, the confirmation will include a tracking number or a link that allows you to follow the progress of your shipment.

Tracking information may not become available immediately after shipment.

Please allow time for the shipping provider to update its tracking system.

If you have questions about your tracking information, please contact our customer support team.

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your shipping details include:

• Full recipient name.

• Complete delivery address.

• Apartment, building, or unit number, where applicable.

• Postal or ZIP code.

• Contact telephone number, where required.

Incorrect or incomplete delivery information may result in shipping delays, failed delivery attempts, or additional delivery arrangements.

If you need to correct your shipping address, please contact service@kordelva.com as soon as possible.

Address changes may not be possible once an order has been dispatched.

8. Shipping Delays

Although we aim to process and ship orders within the estimated timeframes, occasional delays may occur.

Potential causes include:

• Unexpected carrier delays.

• Severe weather conditions.

• Customs or import processing.

• Transportation disruptions.

• Increased shipping volume.

• Incorrect or incomplete delivery information.

If your order is taking longer than expected, please contact our customer support team with your order number.

We will review the available shipping information and, where appropriate, contact the relevant delivery provider.

Any applicable consumer rights concerning delayed or failed delivery remain unaffected.

9. Lost or Missing Packages

If your order has not arrived within the expected delivery period, please contact us at service@kordelva.com.

When contacting us, please provide:

• Your order number.

• The delivery address associated with the order.

• Any available tracking information.

• A brief description of the delivery issue.

We will review the shipment status and, where necessary, coordinate with the shipping provider to investigate.

If a package is confirmed lost or a delivery failure requires further action, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Resolutions will be handled in accordance with applicable consumer rights and our store policies.

10. Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect product, please contact our customer support team as soon as reasonably possible.

Include your order number and clear photographs of the affected product and packaging where applicable.

After reviewing the information, we will work with you to arrange an appropriate solution.

Depending on the circumstances, this may include a replacement, return, or refund.

For detailed information, please review our Return & Refund Policy.

11. Customs Duties and Import Charges

For international shipments, customs duties, import taxes, or other charges may apply depending on the destination and applicable regulations.

Any such charges not collected during checkout may be assessed by the relevant customs authority or shipping provider.

Where applicable, customers should review the import requirements of their destination before purchasing.

Any taxes, duties, or fees collected by Kordelva during checkout will be included in the order total.

Nothing in this section changes the shipping charges or tax amounts expressly agreed upon during checkout or overrides applicable legal requirements.

12. Order Cancellations and Changes

If you wish to cancel or modify an order, please contact service@kordelva.com as soon as possible.

We will review your request based on the order's processing and shipping status.

Orders that have not yet been dispatched may be eligible for cancellation or modification.

Once an order has been shipped, changes or cancellations may no longer be possible.

If an order has already been dispatched, the applicable return process may need to be followed.

Please refer to our Return & Refund Policy for further information.

13. Returns and Refunds

Kordelva accepts eligible return requests within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

For returns requested for personal reasons, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, incorrectly supplied, or materially misdescribed products, Kordelva will address reasonable return shipping costs in accordance with the Return & Refund Policy and applicable law.

Approved refunds are generally processed to the original payment method within 5–10 business days.

Please contact our customer support team before sending any item for return.

Return instructions and the appropriate return destination will be provided after your request has been reviewed.

Our registered business address should not be used as a return address unless specifically authorized by our customer support team.

14. Customer Support

If you have questions about shipping charges, order processing, delivery estimates, tracking information, or shipment-related concerns, please contact us using the details below.

BRAND: Kordelva

LEGAL COMPANY NAME: Shaanxi Jiyong Qianfeng Trading Co., Ltd.

OWNER / REPRESENTATIVE: Wang Zheng

CUSTOMER SUPPORT EMAIL: service@kordelva.com

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://kordelva.com/

BUSINESS ADDRESS: Room 10302-B1-B1199, Zone E, Airport International Business Center, Airport New City, Xixian New Area, Shaanxi Province, China

Customer Support Phone: +86 199 4827 6135